What makes SailPoint different? Our relentless pursuit of customer success

Authored by Christopher Caruso, VP, Customer Success

I have a fervent belief that in the software business, customers choose SailPoint as a vendor based on the value we create, the efficiency we identify and the speed of execution we add to our customers’ value chain (I’ll leave that for a later blog post!). However, a major factor in why customers choose to STAY with us is because of the resources we bring to our partnership, especially as it relates to thought leadership and a culture of execution. Let’s take a moment to delve into the many resources available in SailPoint’s customer success organization that drive our customers towards better business outcomes and differentiate us from the other guys.

First, we’ve got over 500 customer success professionals who are fully dedicated to maximizing the return on investment of our customers. SailPoint’s customer success teams orient around your goals. It’s your journey and our expertise working in concert every step of the way.

Our SailPoint communities are ROBUST and unmatched in the space. The Compass Community has more than 100,000 registered members who participate in discussion forums, virtual user groups, live-webinars, events and engage with global product support. If you are more technically inclined, we have a Developer Community with over 7,000 registered developers who collaborate on tools, APIs, create and build guides. Need a more personal touch? Join one of our live events or attend one of the many Developer Days hosted each year.

In essence, SailPoint is more than just a provider of identity security solutions; we’re your strategic partner in the ongoing battle to protect your organization’s most valuable assets. By leveraging our expertise, guidance, and support through SailPoint customer success initiatives and communities, we help you navigate the complexities of identity security with confidence, knowing that you have a dedicated team of experts by your side. Experts with PROVEN EXPERIENCE to get the job done right. Together, we look forward to a future where your identities are secure, your data is protected, and your organization is empowered to thrive in the digital age.

Our Customer Success Community is just different. We specialize in:

Driving measurable outcomes: SailPoint is not just about implementing security measures; we’re focused on delivering tangible results for our customers. Our customer success teams work diligently to define key performance indicators and metrics that align with your business objectives. By tracking and analyzing these metrics, SailPoint ensures that your identity security initiatives deliver measurable outcomes, such as reduced risk exposure, improved compliance, and increased operational efficiency. With SailPoint, you can quantify the impact of your security investments and demonstrate tangible value to stakeholders across your organization.

Digital customer success processes: SailPoint leverages cutting-edge digital customer success processes to ensure that customers are oriented toward success from the outset. Through personalized onboarding experiences, interactive self-service portals, and proactive communication channels, SailPoint’s digital customer success initiatives provide customers with the tools and resources they need to hit the ground running. By embracing digital technologies, SailPoint creates seamless and intuitive experiences that empower customers to maximize the value of their identity security solutions, driving success at every stage of the journey. Focusing on digital interaction from the outset of our relationship ensures that we’re delivering best-in-class service which is consistent to EVERY customer. Moving forward, we intend to continue to make this a key area to drive seamless partnership.

Tailored solutions, tailored to you: SailPoint understands that every organization is unique, with its own distinct set of challenges and requirements. That’s why our customer success teams are dedicated to crafting solutions that are perfectly tailored to fit your specific needs. By working closely with you to understand your business objectives, SailPoint ensures that every aspect of your identity security strategy is aligned with your goals, seamlessly integrating into your existing workflows while providing maximum protection.

Empowerment through education: SailPoint is committed to ensuring that your team is well-equipped to play their part. Through comprehensive training programs and resources, our customer success teams empower your employees with the knowledge and skills they need to become proactive defenders of your identities. From best practices to hands-on training sessions, SailPoint’s educational resources, like Identity University, empower your team to recognize and respond to threats effectively, strengthening your overall security posture.

Support every step of the way: Implementing identity security solutions can be complex, but with SailPoint’s customer success teams by your side, you’re never alone. From initial deployment to ongoing maintenance, we provide hands-on support and guidance every step of the way. Whether you’re configuring systems, troubleshooting issues, or fine-tuning your security policies, SailPoint experts are there to ensure a smooth and successful implementation, helping you navigate any challenges that may arise with confidence.

Continuous improvement, continuous protection: Security is not a one-and-done endeavor; it requires constant vigilance and adaptation. SailPoint understands this implicitly and is committed to your long-term success. Through proactive monitoring and analysis, our customer success teams are focused on ensuring that we’re continually bringing you best practices and guidance that are relevant to your business.

A partnership built on trust: At the core of SailPoint’s customer success philosophy is a commitment to building strong, collaborative partnerships with our customers. We’re not just vendors; we’re trusted advisors, invested in your success every step of the way. By fostering open communication, transparency, and mutual respect, SailPoint’s customer success teams ensure that you have the support and guidance you need to tackle even the most formidable security challenges with confidence.

We’re not an up-and-comer type of organization. We’re firmly the established leader in the space and intend to stay on the mountaintop. Our customer success professionals look forward to helping you solve your goals.

See what SailPoint can do for your organization. Request a demo today. We look forward to working with you!