Important Legal Information
This page includes different terms and conditions which may be incorporated by reference into documents supporting a commercial transaction or other business relationship as agreed between SailPoint Technologies, Inc.® and a customer or partner. They include the terms and conditions under which we provide SailPoint Offerings and Other Services (each as defined in the applicable agreement) to or through customers and partners. We may update any of the terms and conditions on this page without prior notice.
The Framework Customer Agreement applies to our customers’ direct purchase and all customers’ use of current SailPoint Offerings and Other Services around the world. The SailPoint Partner Fleet Program General Terms and Conditions are posted under Partner Agreements below. Additional terms and conditions may apply to a specific partner program as separately agreed by the parties.
Any additional terms and conditions in documents posted under Associated Documentation below apply to a Customer or Partner agreement when incorporated by reference into the applicable agreement or other posted documents or are otherwise included in documents associated with a business transaction.
Global Customer Agreement (FCA)
- SailPoint Framework Customer Agreement (v2024FEB22)
- SailPoint Customer Letter – FCA FAQ (v2023FEB01)
- SailPoint Community Program Terms
Partner Agreements
Associated Documentation
Customers
- SailPoint Support Policy: SailPoint Offerings (v2023FEB01)
- SailPoint Data Security Program (v2024FEB16)
- SailPoint Customer Global DPA (v2024MAR07)
- SailPoint Customer SCCs Amendment (v2022JUL08)
- SailPoint Platinum Plus Support Supplement (v2023JUL18)
- SailPoint Beta and Early Access Program Terms (v2024Jun06)
- SailPoint Mutual Non-Disclosure Agreement (Global) (v2023MAR06)