Customer Success Delivery Portfolio
Our customer success bundles provide peace of mind and maximize your investment in your identity security program. Pick the level of engagement that suits your organization’s needs.
Set your team up for success
Tenant connectivity support
Guidance in building and scaling identity governance
Program optimization
Ongoing review to address risks and drive efficiencies
Training and certification
Opportunities to ongoing learning and career growth
Customer support
Proactive, integrated technical support for fast resolution
Community and engagement
Access to exclusive events and networking with industry peers
Bundles
Services curated to your needs
We offer three levels of engagement depending on your organization’s use cases and goals.
Silver
For maintenance of successful programs or for foundational use cases. This bundle provides for training of primary solution owners, light configuration assistance, and operational support, and exclusive invites to expert-led office hours and annual workshops.
- Traditional support
- Basic configuration advising
- Operational guidance
- Training and special community access
Gold
Ideal for those implementing a comprehensive identity program or special use cases. You’ll receive augmented operational assistance with prioritized support cases. Other benefits help accelerate your success, such as ongoing program oversight and assessments.
- Prioritized support
- Increased operational assistance
- Annual maturity assessments
- Feature Adoption Workshop
Platinum
Designed for industry leaders with a robust identity program or organizations with big goals or complex use cases. Platinum level offers high-touch partnerships with comprehensive coverage and access to a team of advisors who get to know your implementation intimately.
- Expanded support
- High operational assistance
- Designated team
- Continuous program assessment and guidance
Need help deciding?
Whether you’re a new or existing customer, we can help assess your needs and current security program to recommend the right level of engagement to maximize your identity security investment.